Sunrise Ford - (818) 980-9800

This place is all of the rings of Dante's inferno placed into a giant dial of pain, lies, and deceit. They have no follow through, integrity, or honesty. It was the worst car purchasing experience I have ever had. I can only say that to buy a car at this dealership is to support a system of car sales that sucks. They are cheats in front of you and ignore you once you've signed your papers. I hope one day to meet the owner of the Ford Company to tell him how awful this dealership is!!!

They did everything they could to give me a hard fast sell, lied to me about what my warranty would cover and which options I had agreed to, lied that I would get one free detailing job after the purchase, and abandoned me the minute I signed the papers. I still got a good deal on my car, and financing was easy, but since the purchase, they have been terrible to deal with and several of their lies have surfaced as I needed warranty repairs. Their service department people were nice to me, but I would never go back, just to avoid their location reporting good business. I have had much better experiences at the Santa Monice Buerge Ford dealer, try them instead.

Highly agree with the majority of opinions posted here. They roped me into coming onto the lot by quoting me a great price on a hybrid in an email exchange, swore up and down on the phone that they would "take care of me." When I got there, they wanted me to fill out paperwork, which I didn't want to do until I got a confirmation of the price they had quoted me. The salesman went into the sales managers' room, came back and said that yes, they were offering me the price they had quoted me in the email. I filled out the paperwork, waited half-an-hour, and lo-and-behold, another manager came out and said there had been a mistake, the actual price was much higher. I argued with them for a few minutes, then left angrily. One of their other manager weasels came running after me, saying they wanted to make it up to me and maybe they could sell me something else. Wow, how generous of them. When it became clear that I wasn't going to fall for their "get them on the lot any way you can" scumbag routine, this guy actually had the audacity to insult me for believing the original price they quoted me, that I should have clearly known it was a "mistake." He failed to explain why every other salesman and manager that I had dealt with on the lot, for at least an hour all seemed to think it was a reasonable price until they decided to "turn the tables" on me. This is truly a dishonest and disreputable place. They are pure pondscum -- avoid Sunrise Ford at all costs.